Effective Date: 14 February 2026

This Shipping Policy outlines how Hitarva processes and delivers customer orders.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • You will receive an order confirmation and tracking details once your order is shipped.

2. Shipping Locations

We currently deliver across India.
Delivery availability may vary based on your location and courier service coverage.

3. Delivery Timeline

Estimated delivery time:

  • Metro Cities: 3–5 working days

  • Other Cities/Towns: 5–8 working days

  • Remote Areas: 7–10 working days

Delivery timelines may vary due to weather, logistics issues, or public holidays.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Charges may vary depending on order value, weight, and location.

  • Free shipping offers (if any) will be mentioned on the website.

5. Delivery Responsibility

  • Please ensure that your shipping address and contact details are accurate.

  • Hitarva is not responsible for failed deliveries due to incorrect information.

  • If the package is marked as delivered by the courier partner, we will not be liable for loss or theft.

6. Damaged or Missing Packages

If your order arrives damaged or incomplete:

  • Report the issue within 48 hours of delivery.

  • Share clear photos/videos as proof.

  • Our team will investigate and take appropriate action.

7. Delayed Deliveries

While we aim to deliver on time, delays may occur due to factors beyond our control.
Hitarva shall not be held responsible for such delays.

8. Contact Information

For any shipping, return, or refund-related queries, contact us:

Business Name: Hitarva
Email: varsha@hitarva.com
Phone: +91-7004664800
Address:
A4, Block A, Brindavan Garden, Sonari,
Jamshedpur – 831011, Jharkhand, India